Terms & Conditions

Customer Care

My goal is to create beautiful  handmade items to grace your home and bring joy to your life. All of my items are created in a smoke free, perfume free environment. 

If you need help at any stage of your purchase, please don't hesitate to contact me.  You can use the Contact form at the top of the page or you can write to me directly at:  leslie@lbowmanstudios.com .   I can usually get back to you with the information you need within a few hours.   

Privacy & Safety

Your privacy is very important. I will not sell or rent your personal information. I will only use your personal information in limited circumstances, such as to conduct our business or when legally required.

I strongly urge you to read this policy and make sure you fully understand it, before you access or use any of the services.   If you read and fully understand this Privacy Policy, and remain opposed to the practices, you must immediately leave this website, application or service, and avoid or discontinue all use of any of the Services.

What Information I Collect and How I Use It

To fulfill your order, you must provide me with certain information such as your name, email address, postal address, payment information and the details of the product you are ordering.  You may also choose to provide me with additional information, such as for a custom item, if you contact me directly.

I rely on a number of legal bases for collecting personal information such as:

  • where needed to provide my services such as the information necessary to fulfill your order, settle disputes or to provide  customer support.

  • if necessary, to comply with a legal obligation or a court order or in connection with a legal claim such as retaining information about your purchase if required by tax law.

Information Sharing and Disclosure

Information about my customers is important to my business.  I share your personal information for very limited reasons and in limited circumstances, as follows:

  • Service providers.  I use certain trusted third parties to provide services to my shop such as delivery companies.  I will share your information with these parties , but only to the extent necessary to provide these services.

  • Compliance with laws.  I may collect, use, retain and share your information if I have a good faith belief that it is reasonably necessary to:  1) to respond to a legal process or a government request. 2) enforce my agreements, terms and policies. 3) prevent, investigate or address fraud and other illegal activity, security or technical issues. 4) protect the rights, property and safety of my customers or others. 

Data Retention

I retain your information only as long as necessary to provide you with service as described in my Policies.   However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements.  I generally keep your data for the following period of time:  4 years.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

  • Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

  • Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

  • Object. You can object to 1) my processing of some of your information based on my legitimate interests and 2) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

  • Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

My Services are not permitted to children under 18 years of age.  No one under age 18 should provide any Personal Information to me through any of our Services.  I do not knowingly collect Personal Information from children under 18. Parents and guardians should supervise their children's activities at all times.

Cookies

The following chart shows cookies implemented on Wix sites including this one.  It indicates the purpose of each cookie as well as its life span.

Visitor Analytics

Visitor Analytics is a simple website analytics service which measures the traffic and visitors' general details of the customers' websites. Collecting these statistics, a website can make their visitors' experience better (e.g. which pages they visit and when, where they are approximately located, where does a user land first or if they are coming from a specific referral).

Basically, as a website owner using Visitor Analytics, we are using cookies to collect data about visitors' device type and screen size, approximate location, browser, OS, page visits, bounce rate, conversions and popular content on the website. All this data is pseudonymized and Visitor Analytics will never use the collected data to identify individual users or to match it with additional information on an individual user. Each visitor has control over the cookies placement.

How to Control Cookies

You can control and/or delete cookies as you wish by checking your browser settings on each device - for details, see aboutcookies.org

For further information, please check Visitor Analytics’ Terms of Use and Cookie Information.

Google Analytics

 

Google Analytics and the EU-US Privacy Shield

As described in our Privacy Shield certification, Google complies with the EU-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use and retention of personal information from European Union member countries and subject to enforcement by the Federal Trade Commission. Google, including Google Inc. and its wholly-owned US subsidiaries, has certified that it adheres to the relevant Privacy Shield Principles, including for Google Analytics.

 

No action is required on our customers’ part. Google’s certificate is accessible here.

For contracts under the General Data Protection Regulations, we offer Data Processing Terms.

Furthermore, Google Analytics and Google Analytics 360 have earned the independent security standard ISO 27001 certification. As one of the world’s most widely recognized standards, ISO 27001 certifies the compliance of the systems serving Google Analytics and Google Analytics 360.

 

To block Google Analytics, click this link.

Payment Methods

 

* Paypal

 

When making a purchase, payment may be made through Paypal. You can pay directly from your PayPal balance or linked bank account or charge it to your credit card directly. The use of a third party bank (payment processor) ensures that your financial information is safe.   When using Paypal, I do not see or have access to any of your sensitive financial details, like your credit card or bank account numbers.  PayPal is the secure, free, easy way to pay and trusted worldwide. Their Privacy policy can be viewed here. (https://www.paypal.com/us/cgi-bin/webscr?cmd=p/gen/ua/policy_privacy-outside)

*  Offline Payments

If paying by check, your project will be started after the deposit check has cleared.  The item will be shipped after final payment has been cleared.